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Support Channels

Email Support

platform@atlas.ioFor technical integration questions, API issues, and bug reports. Response time: 1 business day.

Emergency / Outages

ops@atlas.ioFor production outages and critical issues. 24/7 on-call for enterprise customers.

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Before Contacting Support

Provide these details to speed up resolution:
  1. request_id — from the API response or X-Request-ID header
  2. Timestamp — when the issue occurred (with timezone)
  3. Environment — staging or production
  4. Brand ID — which brand is affected
  5. Error code and message — the full error response body
  6. Request payload — with API key redacted (atl_live_****)

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Status Page

Check platform status before opening a ticket: → status.atlas.io Subscribe to status updates for real-time notifications about incidents and maintenance.

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Useful Resources