> ## Documentation Index
> Fetch the complete documentation index at: https://lifters.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> How to get help with the Atlas platform.

## Support Channels

<CardGroup cols={2}>
  <Card title="Email Support" icon="envelope" href="mailto:platform@atlas.io">
    **[platform@atlas.io](mailto:platform@atlas.io)**

    For technical integration questions, API issues, and bug reports.
    Response time: 1 business day.
  </Card>

  <Card title="Emergency / Outages" icon="triangle-exclamation" href="mailto:ops@atlas.io">
    **[ops@atlas.io](mailto:ops@atlas.io)**

    For production outages and critical issues.
    24/7 on-call for enterprise customers.
  </Card>
</CardGroup>

## Before Contacting Support

Provide these details to speed up resolution:

1. **`request_id`** — from the API response or `X-Request-ID` header
2. **Timestamp** — when the issue occurred (with timezone)
3. **Environment** — staging or production
4. **Brand ID** — which brand is affected
5. **Error code and message** — the full error response body
6. **Request payload** — with API key redacted (`atl_live_****`)

## Status Page

Check platform status before opening a ticket:

→ [status.atlas.io](https://status.atlas.io)

Subscribe to status updates for real-time notifications about incidents and maintenance.

## Useful Resources

* [Error Codes Reference](/resources/error-codes)
* [API Rate Limits](/platform/rate-limits)
* [Authentication Guide](/platform/authentication)
* [Platform Architecture](/introduction/architecture)